FAQs
1: How do I place an order? To place an order, first go to the product page, which you can navigate to through the menu. Then select the desired quantity of the product and click "Add to Cart". You'll now be redirected to your shopping cart. Click "Checkout" and follow the instructions to place your order.
2: How can I track my order? To track your order, enter the tracking number provided on our tracking and tracing page. It may take 1-3 business days to see the status of your order after receiving the tracking number. If you haven't received our tracking number, please email us at qiudjn2024@gmail.com, and we'll promptly notify you of your tracking number and order status.
3: I accidentally entered the wrong shipping address. Can I change it? In this case, please email us immediately at qiudjn2024@gmail.com. If your order has already been shipped, we'll do our best to rectify the mistake afterwards.
4: How long does shipping take? Our team works hard to ensure you receive your order as quickly as possible. Delivery times may vary for certain regions due to high demand. Despite the high demand, your order typically arrives within 8-12 days after we receive your payment. If you have any questions about your order, feel free to email us at qiudjn2024@gmail.com. We're always here to provide accurate information about your order.
5: What is the returns procedure? If you wish to return an item, please visit our Returns Policy page for detailed information about the returns process.
6: Cancellation Deadline You can cancel your order within 15 minutes of placing it. To cancel, please contact us via qiudjn2024@gmail.com.
7: Do you offer international shipping? Yes, we ship to the USA, Canada, New Zealand, Australia, and Europe. Upon request, we can ship your order to any country. Just send a request to qiudjn2024@gmail.com.
8: What materials are used in your shoes? Our barefoot shoes are made with precision and the finest materials to ensure comfort and performance. Here are the main materials used in our footwear:
- Upper Material: The upper part of our barefoot shoes is made of high-quality polyester fiber. This material is durable and comfortable.
- Sole Material: Our soles are made of organic rubber, offering excellent grip and flexibility.
- Winter Shoes: Our winter footwear features the same organic rubber sole for grip, but the interior is lined with a special insole material combining EVA and cotton fleece, providing additional insulation and warmth during colder seasons.
If you have any other questions not addressed in our FAQs, please email us at qiudjn2024@gmail.com, and we'll be happy to assist you promptly.